These policies explain your rights and ours when you use CoreKnowledge. They are written in plain language and follow South African law, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, the Protection of Personal Information Act 4 of 2013 and the Copyright Act 98 of 1978, and, for learners in Botswana, the Data Protection Act 2024.
Assessments and examinations
Practice Assessments NoticeWhat we are and are not: digital practice assessments and learning resources, not an examination body and not official exams.Assessment RegulationsThe rules for every computer-based assessment: identity, conduct, timing, confidentiality, your rights and our commitments.Candidate DeclarationThe short declaration you accept before you sit: honesty, confidentiality and the security checks that apply.Assessment Security StandardsHow we keep assessments fair and secure: assurance levels, identity, content protection, monitoring and governance.Reasonable AdjustmentsExtra time and other support for disability, learning difficulty or medical need, arranged privately.Technical Problems and DisruptionConnection drops, power cuts or platform faults: what is saved, what we do and how to report.Misconduct, Investigations and AppealsA fair process on evidence: what counts as misconduct, outcomes and your right to appeal.Results, Retakes and AppealsWhen you get your result, feedback, retakes, and how to query or appeal a mark.Assessment Data and ConfidentialityWhat assessment data we collect, who sees it, how long we keep it and your rights.Assessment and Academic Integrity StandardHow we build assessments, fix mistakes and handle appeals.
Buying and refunds
Terms of Use and SaleThe terms on which CoreKnowledge supplies online ACCA, CIMA and IFRS CPD courses: price, delivery, payment, cooling-off and your rights.Payments and BillingPayments at CoreKnowledge: current free or test enrolment, and when paid enrolment opens, ZAR pricing, VAT where applicable, methods, invoices and failed payments.Refund PolicyCoreKnowledge refund policy: full refund within 14 days if under 20% of the course is opened, the 7-day legal cooling-off, and a free transfer to a later exam sitting.
Privacy and data
Privacy PolicyHow CoreKnowledge collects, uses, shares and protects your personal information under the Protection of Personal Information Act (POPIA), and how to use your rights.Data Protection PolicyHow CoreKnowledge complies with POPIA (South Africa) and the Botswana Data Protection Act 2024: lawful processing, operators, transfers and data subject requests.Data Breach ResponseWhat CoreKnowledge does if personal information is compromised: contain, assess, notify the Information Regulator and affected learners, then review.Data Retention ScheduleHow long CoreKnowledge keeps enrolment records, assessment results, certificates, sign-in logs, emails and payment records, and how they are deleted.Information Security StandardThe security measures CoreKnowledge applies to the website and online classroom, and how to report a vulnerability.Cookie PolicyWhich cookies and similar technologies the CoreKnowledge website and online classroom use, why, and how you can control them.Minimum Age and MinorsCoreKnowledge services are for people aged 18 or over; learners under 18 need parent or guardian consent. POPIA rules for children's data.PAIA ManualDraft PAIA section 51 manual for Core Knowledge Training and Consultancy (Pty) Ltd: contact details, record categories and how to request access.
Content and copyright
Copyright and TrademarksWho owns CoreKnowledge course materials, your licence, how ACCA, CIMA, BICA and IFRS trademarks are used, and how to send a take-down notice.Acceptable Use PolicyRules for using the CoreKnowledge classroom: one learner per account, no sharing of logins or sign-in links, and academic integrity.Third-Party Links and ToolsHow CoreKnowledge handles links to other websites and third-party tools such as Google Analytics, YouTube and the Moodle classroom.
Learning standards
Learner Charter and Service StandardsWhat learners can expect from CoreKnowledge: response times, marking and feedback timelines, platform availability, and what we expect of learners.Assessment and Academic Integrity StandardHow CoreKnowledge writes, reviews and marks assessments, how to appeal a mark within 14 days, and the consequences of cheating or sharing.Certificates and CPDWho receives a CoreKnowledge certificate, completion rules, how to verify a certificate with its REF NO or QR code, CPD hours and re-issue.Quality Assurance and AccreditationHow CoreKnowledge builds and reviews courses: syllabus mapping, expert review, annual June update, and a statement of accreditation.Accessibility StatementCoreKnowledge accessibility statement: WCAG 2.2 AA target, mobile-first design, known limitations and how to request alternative formats.AI Use StatementHow CoreKnowledge uses artificial intelligence tools in drafting course content, how every item is human-reviewed, and that learner data is not used to train AI.Equal Opportunity and Non-DiscriminationCoreKnowledge commitment to equal opportunity: we do not discriminate in enrolment, support or assessment.
Conduct and governance
Code of Conduct, Ethics and Anti-BriberyCoreKnowledge code of conduct: honesty, no gifts for marks, conflicts of interest and zero tolerance for bribery under PRECCA 12 of 2004.WhistleblowingHow to report wrongdoing at CoreKnowledge confidentially, with protection from retaliation under the Protected Disclosures Act 26 of 2000.Complaints ProcedureHow to complain to CoreKnowledge: we acknowledge within 2 working days, aim to resolve within 14 days, and you can escalate to the National Consumer Commission.DisclaimerCoreKnowledge disclaimer: no guarantee of exam results, tax and IFRS content is general education not advice, and exam-body rules prevail.
1. Company details
- 1.1Core Knowledge Training and Consultancy (Pty) Ltd, CIPC registration 2025/415020/07, trading as CoreKnowledge.
- 1.2Registered office: 17 First Avenue, Walkerville 1961, South Africa. Directors: George Gitonga Mureithi and Nomthandazo Mthembu.
- 1.3Email: coreknowledgedigital@gmail.com. Information Officer: George Mureithi.
2. Access to information (PAIA)
- 2.1Our manual under the Promotion of Access to Information Act 2 of 2000 (PAIA) is available on request: email coreknowledgedigital@gmail.com with the subject "PAIA manual". A draft is published at PAIA manual.